Scope of this Privacy Policy

At Saathi, we want to create access through transportation and increase the quality of life for millions of people who require accessibility in transportation. This privacy policy outlines information Saathi receives from riders and customer, and how we use it to connect customer with riders and continue to improve our services.

Saathi (“Saathi,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “Saathi Platform ”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Saathi users (“Users”), comprised of both Saathi customers (customers) and Saathi riders (including Rider applicants) ("Riders"). Beyond the Privacy Policy, your use of Saathi is also subject to our Terms of Service.

Information We Collect
Information You Provide to Us Registration Information: When you sign up for a Saathi account, you give us your name, email address, and phone number. If you decide to sign up for Saathi using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.

User Profile Information: When you join the Saathi community, you can create a Saathi Profile to share information about yourself. Filling out a profile better helps Saathi divers assess your specific transportation needs if any. Your name (and for Riders, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile.

Payment Method: When you add a credit card or payment method to your Saathi account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Rider Application Information: If you decide to join our Saathi Rider community, in addition to the basic registration information we ask you for your date of birth, physical address, Rider’s license information, vehicle information, insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Riders to help protect the Saathi community.

Information We Collect When You Use the Saathi Platform Location Information: Saathi is all about connecting Riders and customers. To do this, we need to know where you are. When you open Saathi on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.

Your location information is necessary for things like matching with nearby Riders, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Safety team may use and share location information to help protect the safety of Saathi Users or a member of the public. In addition to the reasons described above, Riders’ location information and distance travelled is necessary for calculating charges and insurance for Saathi rides. If you give us permission through your device settings or Saathi app, we may collect your location while the app is off to identify promotions or service updates in your area.

Device Information: Saathi receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Riders’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.

Usage Information: To help us understand how you use the Saathi Platform and to help us improve it, we automatically receive information about your interactions with the Saathi Platform, like the pages or other content you view, your actions within the Saathi app, and the dates and times of your visits.

Call and Text Information: We work with a third party partner to facilitate phone calls and text messages between Riders and customers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Saathi Platform, such as those between customers and Riders. You will be given notice that your call may be recorded, and by proceeding you agree to allow Saathi to monitor and/or record your call.

User Feedback: At Saathi, we want to make sure Users are always enjoying great rides. Customers and Riders may rate and review each other at the end of every ride.

Address Book Contacts: If you permit Saathi to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.

Information from Cookies and Similar Technologies: We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Saathi Platform and interact with Saathi advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Saathi Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Saathi Platform.

Information We Collect from Third Parties
Third Party Services: If you choose to register for Saathi or otherwise link your Saathi account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.

Third Party Partners: We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

Background Information on Riders: Saathi works with third party partners to perform driving record and criminal background checks on Riders, and we receive information from them such as publicly available information about a Rider’s driving record or criminal history.